Evaluating a switch
If you’re evaluating alternatives to Dialpad because it is cloud-only and its "First in AI. Best in Agentic" positioning bundles multiple AI capabilities into one confident autonomy narrative, Voz360 is built specifically for that gap — the same omnichannel AI platform, deployable inside your own network, with shipped AI (Answer Engine, Context Retrieval) named separately from roadmap AI (Assist).
If you’re evaluating alternatives to Dialpad because it is cloud-only and its "First in AI. Best in Agentic" positioning bundles multiple AI capabilities into one confident autonomy narrative, Voz360 is built specifically for that gap — the same omnichannel AI platform, deployable inside your own network, with shipped AI (Answer Engine, Context Retrieval) named separately from roadmap AI (Assist).
Dialpad’s public materials describe a cloud SaaS platform with no self-hosted or private-cloud deployment option identified, and a dedicated /security and /platform/security page both returned a 404 during the research reviewed — compliance is shown as a badge row (CCPA, CSA, GDPR, HIPAA, ISO, LGPD, AICPA SOC) without deeper narrative detail observed.
The same schema-per-tenant architecture and hash-chained audit log run identically whether deployed as managed SaaS or private cloud, and every AI capability on the site is labeled shipped or roadmap — no blending a rule-based system and a generative feature into one undifferentiated "agentic" claim.
Review the audit-log design, the encryption model, and which specific AI capabilities are actually shipped today before comparing autonomy claims alone.
Questions, answered
Self-contained answers, so the questions a security or procurement reviewer asks first don't require reading the whole page.
No self-hosted or private-cloud deployment option was identified in the Dialpad public materials reviewed for the Voz360 vs. Dialpad comparison — it is documented as a cloud SaaS platform, and a guessed /security URL returned a 404 during that review.
Dialpad markets "agentic AI" as a company-wide claim, backed by a proprietary LLM (DialpadGPT) and named features like AI Recaps and AI Live Coach, presented as current, shipped capability. Voz360 names two shipped capabilities (Answer Engine, Context Retrieval) and explicitly separates a third (Assist) as roadmap rather than shipped — compare the specifics on the Voz360 vs. Dialpad comparison page.
No public per-seat dollar figures were found in the pages reviewed — Dialpad’s pricing is gated behind a sales conversation, though its AI Agent capability specifically publishes a consumption-credit billing model.
Talk to Voz360
Bring your deployment constraints, compliance requirements, and channel mix. We will show you exactly where control lives in the architecture.