Voz360 is an omnichannel AI engagement platform for enterprise customer conversations — voice, WhatsApp, SMS, email, web chat, and social — deployable as managed SaaS or private cloud from the same codebase, with schema-per-tenant isolation and a hash-chained audit log either way.

What does "deployment sovereignty" mean at Voz360?

It means the same platform runs as managed SaaS or as private cloud on infrastructure you control, with identical tenant-isolation architecture in both modes — your compliance boundary can be your own network, not just a security-page claim.

Is Voz360’s AI generative today?

Today, shipped AI is rule-based conversational bots (decision-tree and FAQ bots that resolve repeatable customer questions across chat, voice IVR, and messaging channels.) plus vector-embedding knowledge retrieval that grounds agent-facing suggestions. Generative agent-assist — summarization, classification, suggested responses — is on the near-term roadmap, built on a multi-provider model-routing layer.

Deployment sovereignty + omnichannel AI, co-equal

Your infrastructure. Your data. Your AI, proven.

Voz360 is the omnichannel AI engagement platform enterprises can run on their own terms — deploy it self-hosted or managed, put AI to work across every channel, and prove every action with a cryptographic audit trail. Built for teams who won’t trade control of their customer data for AI capability.

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Self-hosted or managed — same audit log, same isolation

Deploy your wayManaged SaaS or private cloud, same codebase

6 dialer modesEach gated at dial-time, not after

SHA-256 chainedTamper-evident audit log

AES-256-GCMPer-tenant DEK, KEK-wrapped

Schema-per-tenantIsolation at the database level

Built around the channels customers already use

VoiceWhatsAppEmailSMSChatSocial

The problem with the category

Every CCaaS incumbent asks you to trade one for the other.

Cloud-only platforms bundle AI with a compliance boundary you don't control. Self-hosted AI vendors have no CX product at all. Nobody sits in the intersection.

AI capability, cloud-only

Genesys, NICE, Five9, and Talkdesk ship real AI — but only as SaaS, with security bolted on as page six of ten.

Sovereignty, no CX product

Self-hosted AI infrastructure vendors offer real deployment control — but no omnichannel engagement platform to run on it.

Trust, claimed not proven

Certification badge walls ask you to trust a claim. A hash-chained audit log and per-tenant encryption are mechanisms you can verify.

One platform, either way you deploy

From channel to compliance gate to audit row.

Voz360 connects the conversation, the AI assist, the compliance check, and the tamper-evident record so every team works from the same, provable reality.

Connect

Bring voice and digital channels into one customer-aware flow.

Assist

Use Answer Engine and Context Retrieval to clarify intent and ground the response.

Gate

Run every outbound call through DNC, TCPA, and allowed-hours checks before it places.

Prove

Write every privileged action to the hash-chained audit log.

Product capabilities

Built so you can point at every layer.

Four capability areas, one schema-per-tenant architecture, one audit trail, whichever way you deploy it.

01Connect

Omnichannel Engagement

Preserve context across voice, WhatsApp, SMS, email, chat, and social workflows.

Explore omnichannel engagement

02Carry

Voice Core

Six dialer-pacing engines on a carrier-grade SIP and WebRTC core.

Explore voice core

03Assist

AI & Knowledge Retrieval

Answer Engine and Context Retrieval shipped today; generative Assist named as roadmap.

Explore AI capabilities

04Enforce

Compliance Engine

DNC, TCPA, and STIR/SHAKEN-aware gating before every outbound call places.

Explore compliance engine

05Deploy

Security & Sovereignty

Schema-per-tenant isolation, DEK-per-tenant encryption, hash-chained audit — managed or private cloud.

Explore security and sovereignty

06Choose

Solutions

Organized by deployment model and by industry — start with the constraint that matters most.

Explore solutions

Shipped vs. roadmap, stated plainly

Two AI capabilities you can use today.

Answer Engine handles repeatable conversations. Context Retrieval grounds agent suggestions in your approved knowledge base with vector-embedding search. Generative Assist — summaries, classification, suggested responses — is next, and we say so.

Explore AI & Knowledge Retrieval

RoadmapAssist

ShippedContext Retrieval

ShippedAnswer Engine✦

Provable trust, not claimed trust

Verify the mechanism, not the badge.

Voz360 puts the actual architecture on the page: tenant isolation model, encryption method, and audit-log design — the specifics a security reviewer asks for, not a certification wall.

Review Security & Sovereignty

◎Schema-per-tenant

A dedicated database schema per tenant, not a shared table with a tenant_id filter.

☁Deploy your way

Managed SaaS or private cloud, same codebase, same isolation architecture.

◇Hash-chained

SHA-256 chained audit rows, tamper-evident by construction.

⚿DEK-per-tenant

AES-256-GCM under a per-tenant key, wrapped by a platform KEK.

Built for the people who run CX and the people who audit it

One platform. Different points of view.

Voz360 creates a shared, verifiable system for the leaders, operators, architects, and security teams who shape the customer experience.

01 / ArchitectsPick your deployment

Compare managed SaaS and private cloud on the same isolation architecture.

02 / SecurityVerify the mechanism

Read the audit-log design and encryption model before you take a claim on faith.

03 / CX leadersSee what AI actually ships

Answer Engine and Context Retrieval today; Assist on the roadmap, named honestly.

Start with a better question

What are you trying to control?

Explore the platform by the constraint that binds first, then bring the real requirements into the conversation.

Deploy on our infrastructure or yours

Compare managed SaaS and private cloud.

See exactly what AI ships today

Answer Engine, Context Retrieval, and the roadmap.

Compare us against the incumbents

Real HTML tables against Genesys, Five9, NICE CXone, Talkdesk.

Talk to Voz360

Run it on your terms.

Bring your deployment constraints, compliance requirements, and channel mix. We will show you exactly where control lives in the architecture.

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