01Shipping today
Answer Engine
decision-tree and FAQ bots that resolve repeatable customer questions across chat, voice IVR, and messaging channels.
AI that works in context, honestly scoped
Two AI capabilities, shipped. One roadmap, stated plainly.
AI & Knowledge Retrieval names what Voz360’s AI layer does today — Answer Engine for rule-based conversation handling and Context Retrieval for vector-embedding knowledge search — and what it does next. Most vendors blur "AI" into one undifferentiated claim. Voz360 draws the line between what is shipped and what is roadmap, because that distinction is what a technical buyer actually needs.
AI & Knowledge Retrieval names what Voz360’s AI layer does today — Answer Engine for rule-based conversation handling and Context Retrieval for vector-embedding knowledge search — and what it does next. Most vendors blur "AI" into one undifferentiated claim. Voz360 draws the line between what is shipped and what is roadmap, because that distinction is what a technical buyer actually needs.
Decision layer
01Understand
02Retrieve
03Recommend
04Act
05Review
02Shipping today
Context Retrieval
it matches live conversation content against your approved knowledge base and surfaces the most relevant article to an agent in real time.
03Near-term roadmap
Assist
conversation summarization, intent classification, and suggested responses, built on a multi-provider model-routing layer that supports local and cloud model providers.
04Govern
Keep people accountable
Human handoff, permissions, hash-chained auditability, data classification, and review points are designed into the AI operating model, not bolted on after.
Questions, answered
What enterprise buying teams want to know.
Self-contained answers, so the questions a security or procurement reviewer asks first don't require reading the whole page.
Is Voz360’s AI generative or rule-based?
Both, at different maturity stages. Answer Engine (rule-based decision-tree and FAQ bots) and Context Retrieval (vector-embedding knowledge search) are shipped today. Generative agent-assist — summaries, classification, suggested responses — is on the near-term roadmap, not shipped yet.
What model providers can Voz360 route to?
The roadmap model-routing layer is built to support both local and cloud model providers, described generically so the platform is not locked to one vendor. Specific provider availability depends on deployment configuration.
Does Context Retrieval replace a human knowledge review process?
No. It surfaces the most relevant approved article to an agent based on the live conversation — content ownership, approval, and accuracy remain a human-governed workflow.
Talk to Voz360
Run it on your terms.
Bring your deployment constraints, compliance requirements, and channel mix. We will show you exactly where control lives in the architecture.