01Inbound
Queues that know the work
Skills, priorities, agent availability, business hours, and queue state drive more intentional call routing.
Voice, built for operations
Six dialer modes. One compliance-aware core.
Voice Core is Voz360’s carrier-grade SIP and WebRTC telephony layer, running six distinct dialer-pacing engines and gating outbound compliance at the dial path, not after the fact. Teams manage inbound queues, IVR flows, outbound campaigns, agent states, recordings, and voicemail alongside the rest of the customer journey.
Voice Core is Voz360’s carrier-grade SIP and WebRTC telephony layer, running six distinct dialer-pacing engines and gating outbound compliance at the dial path, not after the fact. Teams manage inbound queues, IVR flows, outbound campaigns, agent states, recordings, and voicemail alongside the rest of the customer journey.
Call flow
01Inbound
02IVR
03Queue
04Agent
05Outcome
02Outbound
Six dialer modes, one engine family
Manual (click-to-call), Preview, Progressive, Power, Predictive, Robo (IVR-broadcast) — each a distinct pacing engine, each gated by the compliance engine before a call places.
03In-call
Keep operators close
Agent status, transfers, conferences, browser-based softphone workflows, recording controls, voicemail, and supervisor barge/whisper/listen.
04After-call
Turn outcomes into signal
Dispositions, wrap-up, scheduled callbacks, recordings, QA, analytics, and customer history connect after the conversation ends.
Questions, answered
What enterprise buying teams want to know.
Self-contained answers, so the questions a security or procurement reviewer asks first don't require reading the whole page.
What does "carrier-grade SIP and WebRTC voice core" mean?
Voz360’s voice layer handles SIP signaling and trunk routing, call control, and media relay as a unified telephony core, with WebRTC softphone support for browser-based agents. Trunk, carrier, and migration specifics are confirmed with the technical team during discovery.
What are the six dialer modes?
Manual (click-to-call), Preview, Progressive, Power, Predictive, Robo (IVR-broadcast). Mode availability and abandon-rate limits are configurable per campaign to match jurisdiction requirements.
Talk to Voz360
Run it on your terms.
Bring your deployment constraints, compliance requirements, and channel mix. We will show you exactly where control lives in the architecture.