Evaluating a switch
If the reason you’re evaluating alternatives to Five9 is that it is cloud-only with no visible security/trust documentation and no discrete named dialer-mode compliance architecture, Voz360 is built specifically for that gap — the same omnichannel AI platform, deployable inside your own network, with DNC/TCPA/allowed-hours checks gating every dialer mode before a call places.
If the reason you’re evaluating alternatives to Five9 is that it is cloud-only with no visible security/trust documentation and no discrete named dialer-mode compliance architecture, Voz360 is built specifically for that gap — the same omnichannel AI platform, deployable inside your own network, with DNC/TCPA/allowed-hours checks gating every dialer mode before a call places.
Five9’s public materials describe a cloud SaaS platform with no identified self-hosted or private-cloud option, and no SOC 2, HIPAA, PCI, GDPR, ISO, or FedRAMP certification language was found on the Five9 homepage or /why-five9 page reviewed — a guessed /security URL returned a 404.
The same schema-per-tenant architecture, hash-chained audit log, and 6 named dialer modes — each gated by DNC, TCPA, and allowed-hours checks before a call places — run identically whether deployed as managed SaaS or private cloud on infrastructure you control.
Review the audit-log design, the encryption model, and the compliance-engine gate sequence before you take "enterprise-grade" as a given.
Questions, answered
Self-contained answers, so the questions a security or procurement reviewer asks first don't require reading the whole page.
Teams in regulated industries, or with strict data-residency requirements, sometimes need their compliance boundary to be their own network rather than a shared cloud environment — Five9’s public materials describe a cloud-only deployment with no self-hosted or private-cloud option identified.
Not at an obvious URL as of the review reflected on the Voz360 vs. Five9 comparison page — no certification badges or compliance documentation were found on the Five9 homepage or /why-five9 page, and a guessed /security URL returned a 404.
Voz360 supports 6 named dialer-pacing modes (manual, preview, progressive, power, predictive, robo), each gated by DNC, TCPA one-to-one consent, and timezone-aware allowed-hours checks before a call places — compare the specifics on the Voz360 vs. Five9 comparison page.
Talk to Voz360
Bring your deployment constraints, compliance requirements, and channel mix. We will show you exactly where control lives in the architecture.